TEAM LEADER – US SHIFT (VOICE PROCESS) – Kolkata -
Qualification
Bachelor’s degree in any stream.
Experience
Minimum 2 to 4 years of experience as a Team Leader in a US Voice Process.
Skills Required
* Looking for a highly energetic, confident, influential, and target-oriented Team Leader – US Shift who can lead, motivate, and manage a team of US voice process executives, drive sales performance, achieve business targets, and maintain a positive and high-performance work culture.
* The candidate should be a positive, proactive, and inspiring leader who can handle pressure, build team confidence, overcome performance challenges, and consistently drive results in a target-driven environment.
* The candidate should have excellent English communication skills and strong data-analytical skills.
* Willingness to work in permanent or rotational US night shifts
Pls. forward resumes to:
stride.india.hr@gmail.com
Contact: 9830715233/
9830411678/
033 2424 0073
Job Resposibility
✔ Lead & mentor a team of 15-20 customer support agents handling US Voice Process.
✔ Monitor call quality, AHT, CSAT, and SLA compliance to meet client expectations.
✔ Conduct performance reviews, coaching sessions, and training for skill development.
✔ Handle escalations and ensure timely resolution of complex customer issues.
✔ Prepare daily/weekly performance reports and share insights with senior management.
✔ Foster a positive work culture and motivate the team to achieve targets.
CTC
Up to ₹7 LPA (Based on experience)
